Refund policy

Refund & Return Policy

Last updated: June 2026

1. Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be:

Unworn and unwashed
In its original packaging with tags attached
Free from damage caused by the customer

To initiate a return, email us at eleven.xi.officialstore@gmail.com with your order number and reason for return.

2. Non-Returnable Items

Items returned after 30 days of delivery
Worn, washed, or damaged items
Items marked as final sale

3. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product).

4. Exchanges

We offer exchanges for a different size or color of the same product, subject to availability. Contact us at eleven.xi.officialstore@gmail.com to arrange an exchange.

5. Damaged or Wrong Items

If you received a damaged or incorrect item, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund at no extra cost to you.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot be responsible for lost returns.

7. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned in its original condition, unworn and with tags attached.